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Contact center on Cisco UCCX + Eleveo
KyrgyzstanBakAI Bank
50+ operators on a single platform
A corporate contact center with call recording and service quality monitoring.
Cisco UCCXEleveoContact centerCisco
Problem
The bank needed a corporate contact center with call recording and service quality management capabilities.
Decision
Cisco UCCX has been deployed with Eleveo Quality Management integration - for call and video recording and quality control.
Result
Over 50 operators, comprehensive quality control of service, and call recording and analysis.