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Contact center on Cisco UCCX + Eleveo
KyrgyzstanBakAI Bank
50+ agents on a single platform
An enterprise contact center with call recording and service quality control.
Cisco UCCXEleveoContact centerCisco
Objective
The bank needed an enterprise contact center with call recording and service quality management.
Solution
Cisco UCCX was deployed with Eleveo Quality Management integration for recording and quality control of calls and video.
Result
50+ agents, full control over service quality, recording and analysis of conversations.