Corporate contact center for 400+ agents

KyrgyzstanMBank

400+ agents, AI bots handle 30% of requests

Implementation of Cisco UCCX (2 clusters) and migration of the contact center from Asterisk to Cisco + WFM Calabrio + QM Eleveo.

Cisco UCCXCalabrio WFMEleveoContact centerAI

Objective

The largest digital bank in Kyrgyzstan migrated its contact center from Asterisk/Line24 to a corporate platform. Requirements: 400+ agents, AI bots, workforce management, quality control.

Solution

Cisco UCCX - 2 fault-tolerant clusters. WFM Calabrio - shift management and analytics. QM Eleveo - recording and quality control. Integration with AI bots to automate routine requests.

Result

The largest contact center in Kyrgyzstan with 400+ agents. Fault-tolerant cluster. AI bots automatically handle up to 30% of requests.