Deploying IP telephony and launching a contact center at RSK Bank
An integrated collaboration system: Cisco CUCM IP telephony, Cisco Meeting Server video conferencing, the Cisco Jabber corporate messenger, and the Cisco Unified CCX contact center.
The bank's old PBX had outlived itself - constant communication failures began. Customers would dial one number and get connected to another, or the lines were permanently busy. In addition, the bank had reached the limit on the number of telephone numbers, and because there was no video conferencing system, specialists from regional branches constantly had to be invited to Bishkek.
Green Light included in its proposal not only favorable prices, but also training for employees to administer and manage this system.
More than 350 Cisco IP phones were installed at the bank's head office and its branches in the Chui region. The number pool was expanded to 1,000 lines. Call quality improved and the number of cables in the offices was reduced.
Launching the Cisco Meeting Server video conferencing system made it possible to save on business trips for the bank's employees: there is no longer any need to spend money on travel, accommodation, or per diems. Video conferencing makes it possible to hold meetings with colleagues from the regions on the fly.
Green Light specialists deliver projects to a high standard and on time. The company also runs all kinds of training events for its partners - seminars, webinars, professional development courses. Green Light is always ready to help, even with questions unrelated to the projects we worked on together.
Maxim Nekrasov
Head of IT Department, RSK Bank OJSC