The bank’s old PBX system had become obsolete - constant communication failures had begun. Customers would call one number but get connected to another, or the lines were constantly busy. In addition, the bank had reached its limit on the number of phone lines, and because it lacked a video conferencing system, specialists from regional branches had to be constantly brought to Bishkek.

Green Light has included in its offering not only competitive prices but also training for employees on how to administer and manage this system.

More than 350 Cisco IP phones were installed at the bank’s headquarters and branches in the Chui Region. The number of available lines was expanded to 1,000. Call quality improved, and the number of cables in the offices was reduced.

The launch of the Cisco Meeting Server video conferencing system has made it possible to save on business travel expenses for bank employees: there is no longer a need to spend money on travel, employee accommodations, or per diem allowances. Video conferencing allows for “on-the-fly” meetings with colleagues from other regions.