MBank
KyrgyzstanCisco UCCX (2 clusters), Calabrio WFM, Eleveo QM. 400+ agents, AI bots cover 30% of contacts.
All services
Unified communications and collaboration
Full IT-infrastructure cycle - from diagnostics and design to deployment, support and team training.
Discuss your projectWhy this matters
Cisco Advanced Collaboration
Advanced specialisation in unified communications
Cisco Partner Locator
400+
agents on a single Cisco UCCX contact center platform (MBank)
MBank case
30%
of inbound contacts handled by AI bots on the MBank contact center
MBank case
What you get
- Corporate telephony and voice
- Video conferencing and corporate messengers
- Collaboration tools
- Contact centers
Our expertise
Contact centers UCCX / PCCE
Cisco UCCX, Cisco PCCE, Calabrio WFM, Eleveo QM. Multi-channel routing, recording, analytics.
Enterprise telephony
Cisco CUCM, Cisco SBC. IP telephony, SIP trunks, carrier-grade voice on a corporate backbone.
Video conferencing and messengers
Cisco Webex, Zoom, Cisco Meeting Server, Cisco Jabber. Hybrid meeting rooms and corporate messengers.
AI and analytics
Cisco AI Assistant, voice-bot integration, conversational analytics, sentiment and call summarisation.
Local cases
Eldik Bank
KyrgyzstanCisco CUCM + Meeting Server + Jabber + UCCX. 350+ IP phones, 1000 lines, video conferencing.
Halyk Bank / O!Bank
KazakhstanCisco UCCX - contact center for one of the country's largest banking groups.
Unified communications and collaboration
Verified partner statuses
Partner level defines access to the vendor's engineering resources, delivery speed and support terms. In this area we hold active statuses backed by certificates.
All Green Light statuses →
Let's discuss your project
Tell us about the task - we'll propose the optimal solution.