MBank
KyrgyzstanCisco UCCX (2 clusters), Calabrio WFM, Eleveo QM. 400+ agents, AI bots cover 30% of contacts.
All services
Unified communications and collaboration
Full IT-infrastructure cycle - from diagnostics and design to deployment, support and team training.
Discuss your projectWhy this matters
Cisco Advanced Collaboration
Advanced specialisation in unified communications
Cisco Partner Locator
400+
agents on a single Cisco UCCX contact center platform (MBank)
MBank case
30%
of inbound contacts handled by AI bots on the MBank contact center
MBank case
What you get
- Corporate telephony and voice
- Video conferencing and corporate messengers
- Collaboration tools
- Contact centers
Our expertise
Contact centers UCCX / PCCE
Cisco UCCX, Cisco PCCE, Calabrio WFM, Eleveo QM. Multi-channel routing, recording, analytics.
Enterprise telephony
Cisco CUCM, Cisco SBC. IP telephony, SIP trunks, carrier-grade voice on a corporate backbone.
Video conferencing and messengers
Cisco Webex, Zoom, Cisco Meeting Server, Cisco Jabber. Hybrid meeting rooms and corporate messengers.
AI and analytics
Cisco AI Assistant, voice-bot integration, conversational analytics, sentiment and call summarisation.
Local cases
Eldik Bank
KyrgyzstanCisco CUCM + Meeting Server + Jabber + UCCX. 350+ IP phones, 1000 lines, video conferencing.
Halyk Bank / O!Bank
KazakhstanCisco UCCX - contact center for one of the country's largest banking groups.
Let's discuss your project
Tell us about the task - we'll propose the optimal solution.